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Pillars of Trust: Benevolence
It’s difficult to know whether someone has your interests at heart until those interests stop aligning with theirs. When incentives point the same way, everything looks like kindness or goodwill. Vendors respond quickly because retention…
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Pillars of Trust: Ability
You don’t know who’s capable until things go off script. There’s a range of meeting types which run according to a specific structure. I remember a specific conference room in Beverly, MA; we’ve got our…